Customer Success Manager (CS Lead)
Thrive Protocol
Estimated Salary: $75K-$125K
Location: Remote
First, a bit about Thrive..., We are an early stage startup crypto company building a token economy that allows any person to contribute value to groups and businesses they care about... and be rewarded with ownership. In other words, we’re a scalable, equitable rewards solution for web3 communities., Our founding team are successful entrepreneurs and crypto tech execs from top universities (Williams, Stanford, Harvard, etc.) who have worked together for years. We are supporting and partnered with some of the most well-known and well-respected groups in the space., We are seeking a highly skilled and motivated Customer Success Manager to join our globally distributed team and who will assist with onboarding, managing and expanding Thrive partner communities. As a Customer Success Manager, you will be the primary point of contact for our partner community clients, guiding them through the implementation process, providing ongoing expert support, developing relationships with key partner community stakeholders, and ensuring that the success of each program is broadcasted widely. The Customer Success Manager will closely collaborate with our VP of Customer Success to ensure that each partner community achieves their critical milestones., Responsibilities:, Client Onboarding and Implementation:, Account Management:, Feedback and Product Advocacy:, Performance Reporting:, Requirements:, Work expectations:, Benefits: