Who We Are: At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.   OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.   Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.   OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.   What You'll Be Doing: Manage OKX novice group operation and build the pertinent new user conversion and retention strategy. Manage and moderate online communities, such as Telegram, Discord, Reddit. Offer customer support to the OKX community and establish a strong sense of trust among all users. Moderate the OKX community chat groups and interact with the users to increase positive engagement. Explore new community-friendly platforms and groups to facilitate the expansion of OKX's user base and influence. Organizing online events, campaigns and conducting product and service surveys. Data and user trend analysis for improving users trading behaviour. Assist in gathering user feedback and providing valuable market insights. KOL leads sourcing and onboarding. OKX educational content creation and publishing.   What We Look For in You: A Degree in finance, customer service, or a related field. A minimum of 2 years' experience as a social media agent, customer service, or a similar role. Ability to work independently in a fast-paced environment. Willingly to work according to given schedule to support 24x7 operations . Strong people skills: Ability to navigate difficult situations and stay calm under pressure. Solutions mindset: Passion to find the right solution for customers, and resolve the issue overcoming obstacles; good cost-efficient decision making. Excellent time management: Ability to multi-task to solve issues for customers, while managing time. Knowledge on Hubspot management, bot setting and automation is a plus. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.   Benefits & Perks: Competitive remuneration package (Basic Salary + Shift Allowance) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 2,500 training & wellness benefits per annum Yearly bonus Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation   #LI-Onsite #LI-JC3