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Technical Customer Success Manager (TCSM)

Obol-tech

Estimated Salary: $90K-$150K
Location: Lisbon, Portugal
Obol builds mission-critical technologies that help keep Ethereum decentralized and secure. Already securing billions of dollars in staked ETH, Obol Distributed Validators are the end game of Ethereum staking, delivering higher uptime, lower risk, and stronger performance than legacy staking setups. Obol’s middleware, Charon, which powers Distributed Validators (DVs), enables Ethereum validators to be run across multiple operators and machines. With features like threshold signing, distributed key generation, and no runtime key access, DVs deliver the most resilient, highest-performing validators on Ethereum — the end game of staking ETH. The Obol Collective, powered by the OBOL Token, is home to the world’s largest decentralized operator ecosystem — a network of financial institutions, staking protocols, client teams, software tools, community projects, and professional node operators. This includes names like Lido, EtherFi, Nethermind, Blockdaemon, Stakewise, Chorus One, DappNode, and many more. Mission of the role A Technical Customer Success Manager guides customers through the adoption of Distributed Validators, through to the ongoing oversight of their stake’s performance and security. Rather than functioning as customer support agents, CSMs form a direct relationship with customers and provide them with timely value propositions, products, and features, to get the most benefits and rewards from adopting Obol technologies to improve their staking setups. In this case, the mission of the role is to manage relationships between ETH Capital Allocators and their staking operators. This helps customers grow and achieve goals while simultaneously strengthening their relationship with the business.
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