About Us 🚀 Immutable is a global technology company, powering the leading platform for building games on Ethereum. We are on a mission to build the future of gaming by redefining how games are played and discovered. Founded in 2018, Immutable is one of the fastest Australian companies to hit unicorn status, having raised more than AUD $300M+ and a valuation of AUD $3.5 billion. Currently, the Immutable Group consists of the Immutable Platform, the leading platform for building games on Ethereum powering successful games like RavenQuest and Immortal Rising 2, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians. Our ambition is to make digital worlds real; we have incredible global growth plans as the fastest growing gaming chain in 2024 with 250+ games signed, more than in all previous years combined. 🚀 About The Role 🤔 We're on a mission to redefine customer experiences in Web3, and we need a powerhouse leader to drive this transformation! As our Senior Manager, Customer Operations & Strategy , you’ll be at the helm of designing and scaling a next-gen customer experience—one that seamlessly supports individual gamers and major gaming studios alike. This isn’t just about operations; it’s about building an AI-powered, tech-driven ecosystem that delivers world-class support while optimizing efficiency at scale. You’ll harness cutting-edge automation, leverage AI models, and develop strategic frameworks that redefine how we engage with customers. Your impact will go beyond support—you’ll shape Immutable’s customer economics, fuel our growth, and help set new industry standards for Web3 gaming. This is more than a job. It’s a career-defining opportunity to lead innovation at the intersection of Web3, gaming, and customer experience. Are you ready to build the future with us?