Senior Operations Manager United States Corporate – General Managers and Operations / Full-time / Remote Apply for this job About the role The Sr. Operations Manager will report to the VP of Operations, North America, and be responsible for supporting daily inter-workings of Crypto.com’s banking partnerships with focus on the Canadian region, in addition to supporting Exchange projects as needed.  This is a highly collaborative role working at the intersection of different cross functional teams widespread globally. This is a hands-on role, therefore you must be a self-starter, with the ability to traffic high volume tasks internally and externally with our vendors until final resolution. Must be solution oriented and exhibit an attention to operational efficiencies. Job Responsibilities: Facilitate various tasks relative to our card and fiat operations; Assist the team in troubleshooting operational issues and work towards solutions; Manage the onboarding of new partners/vendors; Maintain a knowledge base of operational processes and procedures; Lead process improvement projects; Manage the internal review process with the business operations teams when launching new product features, participating in quality assurance testing; Manage the external process with bank partners when launching new product features, seeking approvals; Oversee the performance of newly released product features, and make recommendations for improvement; Is the day-to-day POC for our banking partners, keeping track of incoming requests, & routing them to the correct teams and following through until completion; Manage onboarding efforts for global acquirers as needed; Open to assisting in ad hoc tasks as assigned; Job Requirements: 7+ years of project management, operations, business analysis, customer support. Experience with banking, payment companies and/or start ups/fintech is a plus; Card or payment specific experience preferred; Self-starter, hands on and able to work with minimal supervision; Experience working in a fast- pace environment, setting your own demanding expectations; Ability learn and adapt quickly in a fast-moving startup environment; Be able to determine priorities and follow up in a timely fashion; Be able to work collaboratively and constructively in a team environment; Highly organized and excellent presentation to represent self and crypto.com; Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner; Experience with platforms and collaboration tools - such as slack, in addition to JIRA and Confluence; Some traveling is expected (domestically and internationally). Apply for this job When applying, mention the word CANDYSHOP to show you read the job post completely.