Customer Support Executive - Remote within Canada (EST)
Cryptio
Estimated Salary: $68K-$112K
Location: Greater London London United Kingdom
CryptioCryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We are a Series-A company, backed by tier-1 crypto and non crypto investors: Point Nine, BlueYard, Tim Draper, Alven, Aave, Consensys, Outlier Ventures. Some of our clients include top crypto companies like Uniswap or Metamask as well as banks and governments.We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win.LocationYou are required to be based in Canada in the EST timezone, working remotely.About the roleCryptio is looking for an enthusiastic crypto native graduate to join our Customer Operations team as a Customer Support Executive.This is a great opportunity to develop your career in an early stage Customer Operations function at a fast paced start-up.Alongside delighting our customers day in, day out, you’ll have the ability to build out and inform process improvements to improve stakeholder outcomes in the long term too.We’re bringing certainty to counting crypto assets for some of the largest companies in Web3 and this is an amazing chance to join us on our growth journey.Responsibilities
Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk
Liaise with internal stakeholders to efficiently solve customer problems
Report product malfunctions and act as a voice of the customer in product discussions
Share feature requests and effective workarounds with team members
Gather customer feedback and share with our Product, Sales and Marketing teams
Take responsibility for building out new processes where they don’t already exist
Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business
Drive improvements in overall customer experience by owning some areas of project delivery
Requirements
You’re crypto-native and have extensive knowledge of the Web3 space
You love deep diving on problems and coming up with solutions
You’re comfortable with remote working environments
You have excellent communication skills and love to speak directly with customers
You can multi-task, prioritise and are happy working independently
You bring patience and empathy when handling tough cases
Tools we use
Zendesk
Linear
Telegram
Notion
Slack
Benefits
Fully-remote / Hybrid working in our London office
25 days paid holiday + bank holidays + your birthday off
4% pension contributions
Private Medical & Dental Insurance
Apple Macbook Pro
$200 workplace budget
Training and development budget
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