Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital\-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast\-paced, mission\-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.This role requires a talent with full independence and good time management with weekdays and shift schedule include. ### Responsibilities + Handle Product and Technical details of Payment system, connect with users and customer service personnel directly + Provide solution via online consultation for customer complaints related to Product/Technical knowledge from the Customer Service team + Be a bridge between Customer Service and Product/Technical personnel to provide Technical and Product related solutions + Categorize and summarize online problems, accumulate knowledge base, and deal with Users directly + Coordinate and deal with online accidents, review online accidents, and track/propose follow\-up improvement plans ### Requirements + Bachelor Degree or above \- Major in Computer, Software Development or related + **Equipped with coding knowledge (Java OR Python OR Rest OR C\+\+) and SQL writing ability**, able to solve online problems independently + Strong language skills, good communication and coordination skill + Strong Customer Service awareness + For Smart Contracts, Blockchain background is preferred **Working at Binance**• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world\-class talent in an environment where learning and growth opportunities are endless• Tackle fast\-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote\-first, and casual work attireLearn more about how Binancians embody the organization’s [**core values**](https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-7265423), creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our [**Candidate Privacy Notice**](https://www.binance.com/en/candidate/privacy/notice).*