Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital\-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast\-paced, mission\-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world\-class cryptocurrency exchange platform.Support will be in Spanish \& English, applicants need to speak both languages. ### Responsibilities: + Handle inbound calls, live chat and other service methods + Provide accurate, valid and comprehensive information + Follow communication procedures, guidelines, and policies + Support other business units with customer liaison, accurately documenting customer requests + Manage complaints by providing solutions and options within the time limits and following up to ensure resolution + Go the extra mile to engage customers ### Requirements: + Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience + College degree or above + Trilingual speaker with native Spanish, advanced English and one more language will be preferred + High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit + Ability to work under pressure, strong communication skills and exceed beyond expectation + Passionate for customer service industry and can accept to work under different work shifts + Passionate about the crypto industry **Working at Binance**• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world\-class talent in an environment where learning and growth opportunities are endless• Tackle fast\-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote\-first, and casual work attireLearn more about how Binancians embody the organization’s [**core values**](https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-7265423), creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our [**Candidate Privacy Notice**](https://www.binance.com/en/candidate/privacy/notice).*