Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.Customer Support is extremely important for us and we strive to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in French & English, applicants need to speak both languages. However, this role will also cater for cross-support across other language lines.ResponsibilitiesHandle high volume live chat and other online toolsProvide accurate, valid and comprehensive informationFollow communication procedures, guidelines, and policiesSupport other business units with customer liaison, accurately document customer requestsManage complaints, provide proper solutions and options within the time limits; follow up to secure resolutionGo the extra mile to engage customersRequirements Minimum 1 year experience in customer service, preferably in finance or E-commerce industryCollege degree or aboveNative-level fluency in French, and advanced English is mandatory to support our users in this rolePrevious experience with cross-functional support will be advantageous High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a teamAbility to work under pressure, strong communication skills and aim to exceed beyond expectationsPassionate for the customer service industry and can accept to work under different work shiftsPositive about the crypto industryWhy Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.