Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital\-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast\-paced, mission\-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Binance is a client\-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world\-class cryptocurrency exchange platform.Support will be in Chinese and English so only candidates with proficiency in both languages will be considered. ### Responsibilities: + Handle back office tickets, and provide 7\*24h online enquiries and email replies services to customers. + Handle customer enquiries, advices and suggestions via email or online tools. + Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation. + Handle customer complaints, any special cases or ad hoc tasks. ### Requirements: + College degree or above. + **Proficiency in Chinese and English is mandatory. Additional Asian languages will be advantageous.** + Minimum 1 year experience in customer service, preferably in finance or E\-commerce industry. + High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit. + Ability to work under pressure, strong communication skills and exceed beyond expectation. + Passionate for customer service industry and can accept to work under different work shifts, including night shift. + Positive about the crypto industry. ### Optional: + Language proficiency certificates will be advantageous. + Personal or professional experience with cryptocurrency. **Working at Binance**• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world\-class talent in an environment where learning and growth opportunities are endless• Tackle fast\-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote\-first, and casual work attireLearn more about how Binancians embody the organization’s [**core values**](https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-7265423), creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our [**Candidate Privacy Notice**](https://www.binance.com/en/candidate/privacy/notice).*