Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital\-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast\-paced, mission\-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world\-class cryptocurrency exchange platform.Support will be in Turkish. ### Responsibilities + Handle high volume live chat and other online tools + Provide accurate, valid and comprehensive information + Follow communication procedures, guidelines, and policies + Support other business units with customer liaison, accurately document customer requests + Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution + Go the extra mile to engage customers ### Requirements + Minimum 1 year experience in customer service, preferably in finance or E\-commerce industry + College degree or above + Native\-level fluency in Turkish, and advanced English is mandatory to support our users in this role + Previous experience with cross\-functional support will be advantageous + High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team + Ability to work under pressure, strong communication skills and aim to exceed beyond expectations + Passionate for the customer service industry and can accept to work under different work shifts + Positive about the crypto industry **Working at Binance**• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world\-class talent in an environment where learning and growth opportunities are endless• Tackle fast\-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s **[core values](https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-7265423)**, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our* **[*Candidate Privacy Notice*](https://www.binance.com/en/candidate/privacy/notice)***.*