Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital\-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast\-paced, mission\-driven organization where opportunities to learn and excel are endless, then Binance is the place for you. ### Responsibilities + As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally. + Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity. + Create a culture and processes which achieve the business goals and objectives with regards to customer service. + Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers. + Act as the Voice of the Customer across the organization. + Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching \& development opportunities. + Make sure customer and complainant surveys are carried out continuously in order to produce timely and up\-to\-date information about customer experience across all areas of the business. + Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized. ### Requirements + 1\+ years experience of proven customer facing experience or experience as a customer service representative. + Strong ability in using IT for professional use and can handle somewhat technical queries from customers. + Exceptional written communication skill and a good listener. + Fluent in **English and native language** + Ability to multitask, prioritise, and control time effectively. + Knowledge of blockchain, crypto, and P2P payments is a big plus. + Fluency in English is a must with multilingual capability is a big plus. + Willing to work weekends and irregular hours which will include night shifts. + A Binance P2P user is highly preferred. **Working at Binance**• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world\-class talent in an environment where learning and growth opportunities are endless• Tackle fast\-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote\-first, and casual work attireLearn more about how Binancians embody the organization’s [**core values**](https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-7265423), creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our [**Candidate Privacy Notice**](https://www.binance.com/en/candidate/privacy/notice).*