Customer Service Representative - P2P (APAC)
Binance
Estimated Salary: $52K-$88K
Location: South East Asia
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital\-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast\-paced, mission\-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
### Responsibilities
+ As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally.
+ Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity.
+ Create a culture and processes which achieve the business goals and objectives with regards to customer service.
+ Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers.
+ Act as the Voice of the Customer across the organization.
+ Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching \& development opportunities.
+ Make sure customer and complainant surveys are carried out continuously in order to produce timely and up\-to\-date information about customer experience across all areas of the business.
+ Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized.
### Requirements
+ 1\+ years experience of proven customer facing experience or experience as a customer service representative.
+ Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
+ Exceptional written communication skill and a good listener.
+ Fluent in **English and native language**
+ Ability to multitask, prioritise, and control time effectively.
+ Knowledge of blockchain, crypto, and P2P payments is a big plus.
+ Fluency in English is a must with multilingual capability is a big plus.
+ Willing to work weekends and irregular hours which will include night shifts.
+ A Binance P2P user is highly preferred.
**Working at Binance**• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world\-class talent in an environment where learning and growth opportunities are endless• Tackle fast\-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote\-first, and casual work attireLearn more about how Binancians embody the organization’s [**core values**](https://www.binance.com/en/blog/ecosystem/what-exactly-is-binances-culture-7265423), creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. *By submitting a job application, you confirm that you have read and agree to our [**Candidate Privacy Notice**](https://www.binance.com/en/candidate/privacy/notice).*