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Customer Service Representative - Financial Derivatives

Binance

Estimated Salary: $52K-$88K
Location: Hungary, Budapest

Responsibilities:

    • Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
    • Solve customer complaint issues, and create and document report analysis
    • Optimize customer complaint processes and improve service quality
    • Handle unpredictable emergencies in an efficient and timely manner
    • Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements:

    • Bachelor's degree or diploma, preferably in a finance-related major
    • Prior customer support experience with exposure to an e-commerce or financial industry background is a must
    • Excellent communication skill in English; additional knowledge of Arabic language would be an advantage
    • Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach
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