Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.We are seeking a highly skilled Business Intelligence Lead to join our Customer Service team. The ideal candidate will have a strong foundation in data analysis and a proven track record of leading teams to deliver actionable insights. This role will be responsible for overseeing the team’s data analysis efforts, identifying key trends, and providing strategic recommendations to improve customer satisfaction.ResponsibilitiesData Analysis and Insights:Conduct in-depth data analysis to identify trends, patterns, and opportunities within customer service operationsDevelop and implement data-driven strategies to optimize processes and improve efficiencyUtilize advanced data analysis techniques, such as cluster analysis, regression analysis, and statistical modelingMonitor key performance indicators (KPIs) and generate regular reports to track progress and identify areas for improvementTeam Leadership:Lead and mentor a team of data analysts, fostering a collaborative and innovative work environmentAssign tasks, provide guidance, and review team members’ work to ensure accuracy and qualityDevelop and implement data analysis best practices and standardsProject Management:Manage end-to-end data analysis projects, from initiation to completionCollaborate with cross-functional teams to gather requirements, define project scope, and deliver timely resultsPrioritize tasks and allocate resources effectively to meet project deadlinesData Visualization and Reporting:Create clear and compelling data visualizations, including dashboards and reports, to communicate insights to stakeholdersUtilize data visualization tools like Datawind to generate interactive and informative reportsStrategic Partnerships:Work closely with business leaders to understand their data needs and provide actionable recommendationsCollaborate with product and engineering teams to identify opportunities for data-driven product improvementsRequirements:Technical Skills:Proficiency in SQL, Python, or other programming languagesStrong understanding of data warehousing and data modelling conceptsExpertise in data visualization tools (e.g., Tableau, Power BI).Advanced Excel skills, including macro developmentSoft Skills:Excellent analytical and problem-solving skillsStrong communication and presentation skillsAbility to work independently and as part of a teamDetail-oriented with a focus on accuracyExperience:3+ years of experience in data analysis or business intelligence.3+ years of experience leading teams.Experience in the financial services or technology industry is preferred.Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.