Your career is an investment that grows over time! Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $80 billion in assets. Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work. The CX Operations team is responsible for enabling exceptional client and agent experiences across Wealthsimple through optimized systems, content, AI solutions, and strategic initiatives. We manage the technology, knowledge, and processes that power our customer experience organization, driving continuous improvement in efficiency and effectiveness. As the Manager of Client Experience - Processes & Systems, you will serve as a strategic partner to the Senior Manager while providing flexible support across our Knowledge & Content, AI Experiences, Special Projects, and CX Systems teams. This role functions as a Swiss army knife for the CX teams, identifying critical areas for improvement, stepping in to support other teams as needed, and driving key cross-functional initiatives that enhance both client and agent experiences.