About the Role: We are looking for a hands-on, customer-focused, and technically skilled Customer Support Team Lead with a strong understanding of the fintech and banking industry. This role is ideal for someone who thrives in operational execution — actively managing tools, resolving customer issues, improving systems — while also guiding a support team and driving continuous service innovation. You will be deeply involved in the daily support process (approx. 70%), taking ownership of escalations, tooling, KPIs, and automation initiatives. Alongside that, you'll lead and develop the team (30%), set strategic goals, and contribute to the transformation of the customer support function into a scalable, AI-enabled, high-performance unit. This is a high-impact, customer-facing role that blends tactical excellence with strategic direction in a fast-paced fintech environment.