Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.   About the Opportunity We are seeking a dynamic and experienced Product Operations Manager to join our growing US operations at OKX. This role is integral to accelerating product delivery and ensuring seamless alignment between Product and all customer-facing teams including Sales, BD, Customer Success, Risk, Compliance, and Marketing. The Product Operations Manager will translate frontline feedback into clear inputs for the product roadmap and help prioritize features that drive adoption, retention, and revenue growth.     What You’ll Be Doing Regional Prioritization Partnership: Collaborate with the Product team to recommend feature priorities and enhancements that deliver the greatest impact for the U.S. market, using regional usage data and business goals. Feedback Capture & Escalation: Gather qualitative and quantitative insights from Sales, Customer Success, Support, and BD; distill and escalate top themes, pain points, and “quick wins” to Product and Engineering. Feedback Loop Ownership & Process Optimization: Establish and manage end-to-end feedback processes—define channels, cadences, and SLAs—so frontline lessons learned are transparently tracked and incorporated into the roadmap. Cross-Functional Alignment: Run regular syncs and steering sessions with Product, Support, Risk, and Compliance to validate priorities, clarify requirements, and ensure everyone is aligned on upcoming releases. Insights & Reporting: Build and maintain dashboards that surface adoption metrics, support-ticket trends, and feedback status; share succinct reports with stakeholders to guide decision-making. Training & Enablement: Develop playbooks, release notes, and training materials for internal teams to ensure a smooth roll-out and consistent messaging around new features.   What We Look For In You  4+ years in Product Operations, Program Management, or similar role in a fast-paced technology or fintech environment. Crypto & Digital Asset Exposure is a plus. Demonstrated excellence in cross-functional stakeholder management, with a track record of driving alignment among Product, Engineering, and business units. Strong organizational skills: experience mapping processes, creating SOPs, and managing multiple concurrent projects. Experience in data analysis and reporting (SQL, Looker/Tableau/Power BI, or equivalent). Exceptional verbal and written communication skills; comfortable presenting to large, diverse audiences. Problem-solver mindset: ability to decompose complex issues, coordinate solutions, and drive ownership.    Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants  More that we love to tell you along the process!   OKX Statement: OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   The salary range for this position is $178,000 - $214,000 The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.