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Fraud Strategy Lead

Moonpay

Estimated Salary: $75K-$125K
Location: London / United Kingdom - Remote
About MoonPay 🌖💸 Hi, we’re MoonPay. We’re here to onboard the world to Web3. Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it. What we do We’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 3 0 million people around the world now trust our products — just take a look on Trustpilot. We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands. But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection. So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership. 🌍 Location supported This role can be performed in London or remotely from the United Kingdom 🌔 About the Opportunity As a Fraud Strategy Lead, you will play a key role in safeguarding the integrity of MoonPay’s platform and clients by identifying and mitigating fraud risks across our suite of products and services. You will be responsible for developing and enhancing fraud detection and risk mitigation strategies, with a focus on identity fraud, payments fraud, account takeover (ATO) and fraud incident investigation, all while ensuring that decisions are based on robust analytics and large-scale data sets.  Using data-driven insights, you will develop a deep understanding of MoonPays fraud prevention capabilities and collaborate with cross-functional teams including data science, security, compliance, product, and engineering to implement effective solutions.  This is an excellent opportunity to leverage your expertise in risk management and fraud prevention to drive strategic and impactful results, and grow your career in a fast-paced, dynamic environment. 🚀 What you will do * Develop in-depth knowledge of MoonPay’s data sources, user behaviour and products and services to gain insights into fraud patterns and assist in building out the Trust & Safety strategy; * Provide Fraud subject matter expertise on new market launches, new products and services and new payment methods to ensure that fraud mitigation requirements are met; * Set up and own a Fraud Risk Management program conducting regular fraud risk assessments, reporting high impact findings to key stakeholders across the business; * Define and monitor key fraud metrics to understand the root causes of fraud and inform product and engineering roadmaps and ultimately, the long term Trust & Safety strategy; * Provide reporting to senior management that highlights trends in refunds, chargebacks, and emerging fraud; * Assist in the development of new tools for uses in fraud detection and prevention; * Assist in key vendor management activities across Trust & Safety; * Build out a robust governance framework to oversee the high impact, operational activities within Trust & Safety; * Work effectively with team members and leadership by fraud strategy and sharing ideas and knowledge in a constructive and positive manner; * Champion fraud awareness across MoonPay and create a trusted network of peers across the company; 🧑‍🚀 About You * At least 6 years of fraud management experience in fraud and risk in payments, crypto, e-commerce, or related industries; * Expert knowledge of fraud, financial crime, and regulatory changes across crypto, payments and e-commerce; * Strong understanding and ability with SQL and business analytics tools (e.g. Looker, Tableau etc); * Must have strong decision making ability and be self-disciplined; * Experience working with technology teams to design and implement fraud solution; * Demonstrated strategic thinking and cross-functional influence, with the tenacity to keep issues top of mind with relevant stakeholders; * Ability to prioritize incoming escalations and requests appropriately using clear communications; * An independent problem solver, able to work autonomously, capable of taking on loosely defined problems and translating complex thinking into practical application for diverse audiences; * A communicative person who values building strong relationships with colleagues and partners and enjoys mentoring and sharing their experience with others; * Comfortable working fluently in English, both written and spoken; * Trustworthy character; * BSc, MSc or equivalent, preferably in Law, Computer Science, Criminology, Physics, Econometrics, or comparable; * Strong interest in crypto and payments.
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