DGTL is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. DGTL is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.  BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams. About the Opportunity: We are seeking a dynamic Director of User Operations to lead user-centric operations for our global digital asset platform. This pivotal leadership role is dedicated to delivering exceptional user experiences by spearheading user operations, driving data-informed engagement strategies, and fostering seamless collaboration with Marketing, Data, Engineering, and Product Management teams. You will champion initiatives such as optimizing user on-boarding, supporting targeted marketing campaigns, and resolving user incidents swiftly, all while leveraging advanced data insights to boost engagement and retention. With deep expertise in user operations, digital platforms, and regulatory compliance, you will align user-focused strategies with our mission to deliver a secure, efficient, and innovative environment.