BPM – where caring and community is in our company DNA, we are always striving to be our best selves; and we’re compelled to ask the questions that lead to innovation. Working with BPM means using your experiences, broadening your skills, and reaching your full potential in work and life—while also making a positive difference for your clients, colleagues, and communities. Our shared entrepreneurial spirit drives us to see and do things differently. Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter. As a Customer Success Manager (CSM) at bpm, you will play a critical role in ensuring the long-term success and satisfaction of our clients post-implementation. You will act as a strategic advisor and relationship manager, helping clients maximize the value of their Intacct investment through proactive support, tailored guidance, and growth-oriented recommendations. You’ll work cross-functionally with delivery, sales, and support teams to drive retention, identify expansion/cross-selling opportunities, and build trusted partnerships with finance leaders across our verticals (nonprofit, real estate, family office, and healthcare). Our Perks & Benefits: Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility.   Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections. Lance & flexibility: 14 Firm holidays including two floating holidays, Flex PTO, paid family leave, winter break, summer hours and remote work options, so you can balance challenging yourself with taking care of yourself.   Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, live classes, workshops and seminars offered by our Learning and Development team.