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Director, Security & Risk Client Experience Operations (CXO)

Wealthsimple

Estimated Salary: $98K-$162K
Location: Toronto, Ontario
Your career is an investment that grows over time! Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $50 billion in assets. Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work. The Security & Risk CXO function plays a critical role in protecting both Wealthsimple and its clients. This team is at the heart of our fraud prevention, risk management, and client trust initiatives. We work across the organization to quickly and accurately resolve fraud and risk-related issues, while continuously improving our processes to deliver a world-class client experience at scale. As Director, Security & Risk CXO, you will lead a high-performing, cross-functional group responsible for fraud investigations, card disputes, client experience, document verification, and collections. This is a highly collaborative role that partners closely with Product, Engineering, Analytics, and Compliance. You’ll report directly to the VP, Client Experience Operations. We're looking for someone who thrives in a fast-paced, high-impact environment and is passionate about operational excellence, risk mitigation, and building systems that scale.
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