Your career is an investment that grows over time! Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $50 billion in assets. Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work. About the Role We’re looking for a visionary, execution-driven Director of Customer Experience Operations to define and lead the strategy for how we scale, optimize, and innovate the systems, tools, and processes that power our customer experience. This is a high-impact, cross-functional leadership role with both strategic and operational scope. You’ll serve as a thought leader and strategic partner across CXO and R&D, setting the direction for how we leverage technology, AI, knowledge, and process excellence to enable high-quality, efficient, and scalable customer support. You’ll lead a team to drive the evolution of our core CX systems, oversee the design and implementation of AI solutions (e.g., chatbots and automation), evolve our knowledge and content strategy, ensure operational readiness for product releases, and champion continuous improvement across workflows. You’ll build and lead a small but mighty team and have a direct hand in shaping the future of the customer experience function.