About the Role: We are seeking a dynamic, results-driven, and customer-focused Support Team Lead to transform and modernize our Customer Support function. This is a customer-facing, challenging, and high-impact leadership role offering a rare opportunity to reimagine and redesign the support department — from team structure and processes to tooling and technologies. You will play a key role in building a modern support operation, introducing AI-powered technologies, implementing best practices and frameworks, establishing data-driven KPIs, and significantly improving customer satisfaction and operational efficiency. If you are passionate about leading change, building high-performing teams, and delivering outstanding customer experiences, this is a chance to make a real and lasting impact.